Frequently Asked Questions Q: I have my bill; where do I find my account number? A: Your account number is located in the top right hand corner of your bill. Q: How do I register my account online? A: Please have your account number and e-mail address handy. You will need to have access to your e-mail shortly after you start the registration process. Go to our website, www.laurenselectric.com. Click on Pay Online option. This option is located in the top right hand corner. Once you click on this option the Log in screen will appear. Toward the bottom on the screen in small print you will see, “If you have not registered before then you will need to register now.” Please click on Register. You will need to enter your account number and e-mail address. This is a two-step process for security purposes. Once you enter in your account number and e-mail address a screen entitled Registration-Step 1 will appear. This screen will notify you an e-mail will be sent to you. This e-mail will ask you several questions (your account number, password, to confirm your password, and your mother’s maiden name.) Please use a password that you are familiar with or something that will be meaningful to you. This will make it easier for you to remember your password. Once you complete this e-mail your login will be activated and you will have access to your account. Q: What if I do not get the e-mail for account registration? A: If you have not received the e-mail from customercare@laurenselectric.com within a few minutes please check your junk mail or deleted items folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If the e-mail is in your junk mail or deleted items please open the e-mail and complete the steps. Q: How long does the registration process take and when will I have access to my account? A: The registration process is very quick. Once you have completed the steps you will have immediate access to your account.