Frequently
Asked Questions
Q: I have my bill; where do I find my account
number?
A: Your account number is located in the top right hand
corner of your bill.
Q:
How do I register my account online?
A: To access your Laurens Electric account online you
will need to follow a few simple steps to register.
1. Simply go to our home page.
2. Click the Pay Online option on the right sidebar
of the page.
3. The next screen will be the Login screen. You
will see in small print, if you have not registered before, you will need to
register now. Please click on Register.
4. This will pull up the first step of the registration
process.
5. Enter your account number, statement ID number
(you can find this in the upper right-hand corner on the detachable return-with-payment
stub of any current or past billing statement) and e-mail address. Please
use the e-mail address that you wish to use during the remainder of the registration
process.
6. Next you should receive the confirmation e-mail.
This e-mail will be sent to you from Webmaster@laurenselectric.com. Some
e-mail filters are set up to send junk mail directly to your trash or deleted
folder. If you have not received your e-mail within five minutes you may
want to check these folders. Sometimes our e-mail is mistakenly recognized
as junk mail.
7. Once you receive the e-mail you will be asked
a few questions and at that time you will be able to set your password.
Once you have completed the registration process you will be able to access your
account online.
Q:
Where do I find my "Statement ID?"
A: Your statement ID number is in the upper right-hand corner on the detachable
return-with-payment stub of any current or past billing statement
Q:
What if I do not get the e-mail for account registration?
A: If you have not received the e-mail from customercare@laurenselectric.com
within a few minutes please check your junk mail or deleted
items folder. Several e-mail carriers recognize our e-mail
address as spam and automatically delete the e-mail. If
the e-mail is in your junk mail or deleted items please
open the e-mail and complete the steps.
Q:
How long does the registration process take and when will
I have access to my account?
A: The registration process is very quick. Once you have
completed the steps you will have immediate access to
your account.
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