Frequently
Asked Questions
Q: What if I can not remember my password?
A: If you have already registered and forgotten your password
simply click on “Forgot your Password? Click here”
Once you click on this option, you will be asked your
e-mail address and Mother’s Maiden name. Once you
have correctly entered this information you will be sent
an e-mail with the password we have on file. If you have
not received your e-mail within a few minutes please check
your deleted items or junk mail folder. Several e-mail
carriers recognize our e-mail address as spam and automatically
delete the e-mail. If you get the e-mail and you still
are unable to access your account online we will need
to reset your log in information. Please contact Customer
Service or send a Contact Support e-mail so that we can
reset your information. Once your login information has
been cleared, you will need to re-register your account.
Please refer to “How do I register my account online.”
Q:
What if I know my password and my e-mail address and I
still can’t log on?
A: The system is case sensitive. Please try using all
caps or lower case letters. If you still have problems,
please click “Forgot your password.” You will
need to enter in your e-mail address and Mother’s
Maiden name. Your password will be e-mailed to you if
the correct e-mail address is entered. This will help
you determine if you have a problem with the actual e-mail
address or password. If you are still having problems
please contact customer service.
Q:
What if I have changed my e-mail address?
A: If you have changed your e-mail address Customer Service
will need to reset the log in information on your account.
Once your information has been cleared, you will need
to re-register your account. Please refer to “How
do I register my account online.”
Q:
I pay several different members’ accounts; will this
create a problem?
A: No. This will not be a problem. However, you will need
to use a separate e-mail address for each customer’s
name. For security purposes, two member numbers cannot
have the same e-mail address listed.
Q:
Is my information safe? What type of security does LEC
have for this site?
A: LEC uses secure socket layer software (SSL), the industry
standard and among the best software available today for
secure e-commerce transactions. SSL encrypts your information
so that no one may access it while it travels the Internet.
Q:
Do you accept credit card payments?
A: Yes, Laurens Electric Cooperative accepts American
Express, Discover, Visa and MasterCard to pay bills over
the phone, online or in the office.
Q:
What options do I have for payment of my bill?
A: Laurens Electric Cooperative offers many different
payment options. We offer payment online, over the phone
with a debit/credit card, bank/credit card draft or you
can make payment in one of our four offices. We understand
the routine of everyday can be overwhelming so we want
to make payment of your electric bill as simple as possible.
Q:
Is there a charge for pay online/over the phone service?
A: No, Laurens Electric Cooperative wants to make paying
your bill as easy and convenient as possible. We provide
this service to our members free of charge.
Q:
Will you keep my e-mail address and other personal information
confidential?
A: Yes. Protecting your privacy and the confidentiality
of our member’s information is extremely important
to us. See our Privacy Policy for further details.
Q:
How is the amount of my LEC Statement determined?
A: Your electric meter measures how much electricity you
use. Electricity is measured in kilowatt-hours (KWH).
One KWH equals 1,000 watts of electricity used during
one hour. You are billed for electricity by the number
of Kilowatt hours you use.
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