Report an Outage

If you experience a power outage and have already checked your main breaker, please call our toll free outage line at 1-866-9 RESTORE. If you make the call from a location at which the power is not off, please be prepared to key in the phone number of the location where the power is off, and leave any information which might help us find the problem faster.

Please call if you experience a momentary power interruption even if the power comes back on immediately. If the problem persists, we will have a record of it and it can help us to ultimately find the cause of the problem.

At LEC, we utilize a highly sophisticated automated telephone answering system to handle outage calls. While we would prefer to answer calls personally, our customer base is reaching 49,000 and it is not possible for us to staff the cooperative for emergencies 24 hours a day. This phone system allows us to process a high volume of calls, and helps our dispatchers focus restoration efforts on problems that will get the largest number of customer's power back on. This system also allows us to call back and confirm when power has been restored to large numbers of customers.

We are working toward being able to display outage data at our website and to provide real-time information to customers, media, and public officials. We hope to have this capability within the next year. The technology is a Geographic Information System (ESRI) that will help us analyze the performance of our system and concentrate system-improvement dollars on our worst performing circuits. This technology is very important for us to constantly improve our service to you.