Extra
materials, such as transformers and poles are stocked
in advance, and as Laurens Electric's back-up power supply,
office generators are tested regularly. Therefore, even
if power is interrupted, our offices will be ready and
able to carry on with the restoration of power to our
members.
When it is known that a potentially dangerous storm system
is headed toward Laurens Electric's service area, full
advantage is taken of an early warning. The Statewide
cooperative organization is notified, ensuring that all
South Carolina cooperatives are prepared to lend a hand,
if necessary. Laurens Electric crews are put on stand-by
status, and immediately set out making sure that the fleet
of trucks and the needed equipment are ready to go at
a moment's notice. Customer service representatives are
also on call to help talk to and reassure affected members
.Once the storm hits, a storm center is organized to take
outage reports, track problems, and keep communications
running smoothly for the crews out working in the often
dangerous and difficult circumstances.
Laurens Electric Cooperative is applying new technology
to better manage outages and restoration than in the past.
Manager of Energy Distribution, Byron Bass points out
that "our communication system during the ice storm
last December worked well. There was no down time between
the crews waiting to find out their next assignment. We've
come a long way."
Bass says the one way Laurens Electric members can help
the most when it comes to improving communications is
to make sure their phone numbers are correct within the
co-op's records. The telephone plays an important role
in restoring power, and if a member's phone number is
incorrect, problems can arise. Bass says to check your
electricity bill to see if the correct phone number is
displayed. If not, members are asked to update their account
information by one of three different methods: members
can call and speak with a customer service representative,
or they can dial the automated account information number
at 1-866-9ACCOUNT and update information quickly and easily,
and lastly, members can submit an account
update via e-mail.
LEC's
Storm Plan
Extreme
Temperature Conservation Options
Media
Contact
|
