Outage Center

Storms & Outages

Power Restoration Infographic
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power-restoration-infographic

 

Report an Outage

If you experience a power outage and have already checked your main breaker, please call our toll free outage line at 1-866-9 RESTORE. If you make the call from a location at which the power is not off, please be prepared to key in the phone number of the location where the power is off, and leave any information which might help us find the problem faster.

To report an outage online, click here. Please note, we cannot guarantee immediate response to e-mails. For immediate service, please call Customer Service at 1-800-942-3141.

Please call if you experience a momentary power interruption even if the power comes back on immediately. If the problem persists, we will have a record of it and it can help us to ultimately find the cause of the problem.

At LEC, we utilize a highly sophisticated automated telephone answering system to handle outage calls. While we would prefer to answer calls personally, our customer base is large and it is not possible for us to staff the cooperative for emergencies 24 hours a day. This phone system allows us to process a high volume of calls, and helps our dispatchers focus restoration efforts on problems that will get the largest number of customer’s power back on. This system also allows us to call back and confirm when power has been restored to large numbers of customers.

 

Plan ahead for storms

Whether its winter’s ice storms or summer’s electrical storms, you can take comfort in knowing that Laurens Electric Cooperative has a well-maintained distribution system designed to handle all the energy needs of its members, and a proven plan for storm-related outages.

To report an outage online, click here to go to an online form. Please note, we cannot guarantee immediate response to e-mails. For immediate service, please call Customer Service at 1-800-942-3141.

In addition to stand-by crews and a well-maintained distribution system, Laurens Electric Cooperative has an aggressive tree-trimming program in place. Right-of-way maintenance become especially apparent during major storms, be it summer or winter; there is often damage to trees. By trimming vegetation in our rights of way, we help minimize potential damage and power outages caused by trees falling into lines.

If you know a storm is approaching, you should stay tuned to a NOAA Weather Radio as well as local radio or television stations for the latest warnings and watches. In the event of outages associated with a major storm, Laurens Electric Cooperative will provide updates to the local media.

After the storm, remember to use care when checking your property for damage. Immediately report fallen power lines to authorities and never approach downed lines. Safety is a primary concern for everyone when it comes to preparing for storms – but it’s also very important when restoring power. To get the greatest number of homes back on as quickly as possible, repairs are made to primary feeders first. Primary taps are repaired next and then lines and services to individual homes are restored.

To report an outage, call Laurens Electric Cooperative toll free at 1-800-942-3141. We continually monitor our electric distribution system and keep emergency work crews on call 24 hours a day, seven days a week. You can also improve outage response time and accuracy by ensuring the co-op has the correct phone number for your account. To update your account information, call or complete this form.

 

Storm Preparation

To lessen the risk that storms will damage the overhead lines into your home, have any trees that grow near those lines trimmed. If you notice trees threatening to damage any of LEC’s high voltage power lines, please notify us at 1-800-942-3141.

Stay informed about the weather in your area. If you’re warned about approaching violent storms that could cause power outages, turn the temperature in your refrigerator and freezer to the lowest setting, to provide maximum chilling before hand, should the power go off. Make sure you have flashlights, fresh batteries, and a battery operated radio in working condition, and fill containers and your bathtub with water.

If you or a family member requires life support equipment such as a respirator, make sure LEC knows about these needs and have a backup source of power ready if the primary source of power does go out. Keep your backup generator in good condition and test it periodically. If your power goes out, disconnect appliances and turn off lights. When power is restored, this many appliances coming on at once could cause a power surge that could damage your equipment.

Report your outage right away to LEC. Look in the section for reporting power outages for more information.

 

Storm Plan

Before a storm ever hits, Laurens Electric Cooperative is planning how to prevent and correct resulting outages. Our members can rest assured, knowing that our employees are doing all they can to keep the lights on.

Part of Laurens Electric’s mission is to be proactive in business. We’ve incorporated that proactive attitude in our storm preparation through the year-round process of maintaining our rights-of-way. What this means is that we are constantly cleaning, clearing, and trimming brush and debris away from our power lines, creating what’s called a right-of-way. When ice and snow weigh down tree limbs, those limbs—and sometimes the entire tree—can fall onto power lines, causing outages.

Co-op personnel constantly inspects the substations and thousands of miles of lines that serve our customers. When an employee spots an area that needs maintenance, he first informs the customers in that area of the need for upkeep, letting them know how long maintenance crews will be in the area, and telling them what to expect. Laurens Electric’s constant right-of-way maintenance plays a major role in the overall storm preparation plan.

When it is known that a potentially dangerous storm system is headed toward Laurens Electric’s service area, full advantage is taken of an early warning. The Statewide cooperative organization is notified, ensuring that all South Carolina cooperatives are prepared to lend a hand, if necessary. Laurens Electric crews are put on stand-by status, and immediately set out making sure that the fleet of trucks and the needed equipment are ready to go at a moment’s notice. Customer service representatives are also on call to help talk to and reassure affected members. Once the storm hits, a storm center is organized to take outage reports, track problems, and keep communications running smoothly for the crews out working in the often dangerous and difficult circumstances.

Laurens Electric Cooperative constantly applies new technology to better manage outages and restoration. One way Laurens Electric members can help the most when it comes to improving communications is to make sure their phone numbers are correct within the co-op’s records. The telephone plays an important role in restoring power, and if a member’s phone number is incorrect, problems can arise. Check your electricity bill to see if the correct phone number is displayed. If not, members are asked to update their account information. Call 1-800-942-3141 to speak with a customer service representative, or submit an account update online.

 

Media Information

LEC’s Storm Plan

Before a storm ever hits, Laurens Electric Cooperative is planning how to prevent and correct resulting outages. Our members can rest assured, knowing that our employees are doing all they can to keep the lights on.

Part of Laurens Electric’s mission is to be proactive in business. We’ve incorporated that proactive attitude in our storm preparation through the year-round process of maintaining our rights-of-way. What this means is that we are constantly cleaning, clearing, and trimming brush and debris away from our power lines, creating what’s called a right-of-way. When ice and snow weigh down tree limbs, those limbs—and sometimes the entire tree—can fall onto power lines, causing outages.

Co-op personnel constantly inspects the substations and thousands of miles of lines that serve our customers. When an employee spots an area that needs maintenance, he first informs the customers in that area of the need for upkeep, letting them know how long maintenance crews will be in the area, and telling them what to expect. Laurens Electric’s constant right-of-way maintenance plays a major role in the overall storm preparation plan.

When it is known that a potentially dangerous storm system is headed toward Laurens Electric’s service area, full advantage is taken of an early warning. The Statewide cooperative organization is notified, ensuring that all South Carolina cooperatives are prepared to lend a hand, if necessary. Laurens Electric crews are put on stand-by status, and immediately set out making sure that the fleet of trucks and the needed equipment are ready to go at a moment’s notice. Customer service representatives are also on call to help talk to and reassure affected members. Once the storm hits, a storm center is organized to take outage reports, track problems, and keep communications running smoothly for the crews out working in the often dangerous and difficult circumstances.

Laurens Electric Cooperative constantly applies new technology to better manage outages and restoration. One way Laurens Electric members can help the most when it comes to improving communications is to make sure their phone numbers are correct within the co-op’s records. The telephone plays an important role in restoring power, and if a member’s phone number is incorrect, problems can arise. Check your electricity bill to see if the correct phone number is displayed. If not, members are asked to update their account information. Call 1-800-942-3141 to speak with a customer service representative, or submit an account update online.

Extreme Temperature Conservation Options

Laurens Electric Cooperative exists solely to serve its members. Since any profits above operating costs are returned members in the form of Capital Credit checks, Laurens Electric never benefits when our members use more power or have higher bills. That’s why we’ve offered many different ways to save energy and reduce heating and cooling costs.

One such program is called AveragePay. If your electric bill varies widely from month to month, this budget plan spreads payments throughout the year. Average pay makes your electric bill predictable by using a rolling average of your present month’s bill and eleven previous months’ bills, plus your current balance. With AveragePay there is never any sign-up fee or monthly service charge, but you must have been a member of the co-op for at least a year to apply.

Laurens Electric also offers the EnergySaver Conservation Rate to members whose homes are energy efficient. Our best residential rate available, conservation-conscious members are rewarded with a lower monthly bill if their homes meet certain requirements. For example, ceiling insulation material must be of R-30 value, heating and air conditioning units must use electricity as a primary energy source, and windows should be insulated glass or storm windows.

For those interested in reducing their energy usage, Laurens Electric can supply a Do-It-Yourself Energy Audit pamphlet, which will walk you through the steps to a more energy efficient home and lower energy consumption.

Laurens Electric’s web site also offers many ideas for conserving energy. After clicking on the ‘ Safety & Savings ‘ section of the web site, visitors will find not only general energy saving and safety tips, but seasonal tips, as well. In this section there is also a Home Energy Use Calculator, so participants can break down their energy usage, appliance by appliance.

Periodically, Laurens Electric mails out informative material, warning of extreme temperatures, such as deep-winter cold or mid-summer heat. Residents are made aware that during extreme temperatures energy consumption is often increased, which may result in a high electricity bill for the consumer. Since Laurens Electric was the first co-op in the state to switch its meters to AMR (Automated Meter Reading), members should now find it easier to read the digital meter themselves, thereby allowing them to monitor their own energy use.

In the operations department, predictive studies are done to help determine which areas of the service territory are subject to growth that might impede the proper distribution and reliability of power, and which areas typically use more power during extreme temperatures. An action plan is then devised to meet the needs of the members in those areas.

Media Contact

Jim Donahoo, CKAE
Director of Marketing & Key Accounts
864-683-1630

 

Power Restoration Video

How We Prevent & Restore Outages (Video)

 

Power Restoration Infographic

Power Restoration Infographic
(Click Image to Enlarge)

power-restoration-infographic

 
 

How We Prevent & Restore Outages (Video)