- I have my bill; where do I find my account number?
Your account number is located in the top right-hand corner of your bill.
- How do I register my account online?
To access your Laurens Electric account online you will need to follow a few simple steps to register.
Simply go to our home page.
Click the Pay Online option on the right sidebar of the page.
The next screen will be the Login screen. You will see in small print, if you have not registered before, you will need to register now. Please click on Register.
This will pull up the first step of the registration process.
Enter your account number, statement ID number (you can find this in the upper right-hand corner on the detachable return-with-payment stub of any current or past billing statement) and e-mail address. Please use the e-mail address that you wish to use during the remainder of the registration process.
Next, you should receive the confirmation e-mail. This e-mail will be sent to you from Webmaster@laurenselectric.com. Some e-mail filters are set up to send junk mail directly to your trash or deleted folder. If you have not received your e-mail within five minutes you may want to check these folders. Sometimes our e-mail is mistakenly recognized as junk mail.
Once you receive the e-mail you will be asked a few questions and at that time you will be able to set your password.
Once you have completed the registration process you will be able to access your account online.
- Where do I find my “Statement ID?”
Your statement ID number is in the upper right-hand corner on the detachable return-with-payment stub of any current or past billing statement.
- What if I do not get the e-mail for account registration?
If you have not received the e-mail from email@example.com within a few minutes please check your junk mail or deleted items folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If the e-mail is in your junk mail or deleted items please open the e-mail and complete the steps.
- How long does the registration process take and when will I have access to my account?
The registration process is very quick. Once you have completed the steps you will have immediate access to your account.
- What if I can not remember my password?
If you have already registered and forgotten your password simply click on “Forgot your Password? Click here” Once you click on this option, you will be asked your e-mail address and Mother’s Maiden name. Once you have correctly entered this information you will be sent an e-mail with the password we have on file. If you have not received your e-mail within a few minutes please check your deleted items or junk mail folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If you get the e-mail and you still are unable to access your account online we will need to reset your login information. Please contact Customer Service or send a Contact Support e-mail so that we can reset your information. Once your login information has been cleared, you will need to re-register your account. Please refer to “How do I register my account online.”
- What if I know my password and my e-mail address and I still can’t log on?
The system is case sensitive. Please try using all caps or lower case letters. If you still have problems, please click “Forgot your password.” You will need to enter your e-mail address and Mother’s Maiden name. Your password will be e-mailed to you if the correct e-mail address is entered. This will help you determine if you have a problem with the actual e-mail address or password. If you are still having problems please contact customer service.
- What if I have changed my e-mail address?
If you have changed your e-mail address Customer Service will need to reset the login information on your account. Once your information has been cleared, you will need to re-register your account. Please refer to “How do I register my account online.”
- I pay several different members’ accounts; will this create a problem?
No. This will not be a problem. However, you will need to use a separate e-mail address for each customer’s name. For security purposes, two member numbers cannot have the same e-mail address listed.
- Is my information safe? What type of security does LEC have for this site?
LEC uses secure socket layer software (SSL), the industry standard and among the best software available today for secure e-commerce transactions. SSL encrypts your information so that no one may access it while it travels the Internet.
- Do you accept credit card payments?
Yes, Laurens Electric Cooperative accepts American Express, Discover, Visa and MasterCard to pay bills over the phone, online or in the office.
- What options do I have for payment of my bill?
Laurens Electric Cooperative offers many different payment options. We offer payment online, over the phone with a debit/credit card, bank/credit card draft or you can make payment in one of our four offices. We understand the everyday routine can be overwhelming so we want to make payment of your electric bill as simple as possible.
- Is there a charge for pay online/over the phone service?
No, Laurens Electric Cooperative wants to make paying your bill as easy and convenient as possible. We provide this service to our members free of charge.
- Will you keep my e-mail address and other personal information confidential?
- How is the amount of my LEC Statement determined?
Your electric meter measures how much electricity you use. Electricity is measured in kilowatt-hours (KWH). One KWH equals 1,000 watts of electricity used during one hour. You are billed for electricity by the number of Kilowatt hours you use.
- Who do I call to get a permit? Who do I call to get a county release? Who do I call to get building codes?
Laurens County Building Standards 864-984-6659
Greenville County Building Standards 864-467-7050
Spartanburg County Building Standards 864-596-2727
Newberry County Building Standards 803-321-2125
Union County Building Standards 864-429-1703 or 864-429-1650
Abbeville County Building Standards 864-459-8161
Anderson County Building Standards 864-260-4158
- How do I remove or cancel the bank draft option?
Existing drafts can be removed by logging into your Laurens Electric online account. Once logged into your account, select the draft payment options feature on the left-hand side. Once on the draft payment options page select remove draft.
- I received a check or capital credit check in my deceased wife/husband/parent’s name, what should I do?
If you are a surviving spouse, provide us the death certificate and fill out an affidavit form so that we can have the check reissued in both names. If you are not the surviving spouse but the heir to the deceased’s estate, you will need to provide a copy of the WILL, a death certificate and fill out an affidavit form so that we can have the check reissued in both names.
- Why did I get a past due notice if I already paid my bill?
If the payment is not received by the due date on your bill, the system automatically generates a past due notice on the next business day at which point the payment is considered late. Please keep in mind when submitting your payment via mail or electronically through your bank, there is a time delay that could cause your payment to be received late. We do offer other payment options to prevent this from occurring: by phone with a credit or debit card or by SimplePay bank draft.
- Why is there a delay when I pay through my bank electronically for when you actually get my payment?
When paying electronically through your bank it is similar to mailing your payment in with the same time delay. Tithe file/payment has to be sent from your bank to our bank and sometimes this process can take 3 to 5 business days to be completed.
- Why did I get a phone call saying I was going to be disconnected?
This is an automated phone call that is generated on Monday evenings to our members as a courtesy. If your account reaches the date of cutoff then you may receive a phone call from us stating that if the balance is not paid you will be subject to disconnection. This information is automatically sent out to our vendor on Monday mornings, so even if you make your payment on that day you are still subject to getting the phone call.
- Can the $25.00 connect fee be waived?
Yes, at the time you apply for service with us, you have the option of signing up for auto draft or E-billing and we will waive the connect fee.
- Does Laurens Electric Coop give out free lightbulbs to their members?
No, unfortunately, we do not currently have a program to supply light bulbs to our members.
- Do you have to be an LEC customer to have a Protec Security alarm system?
No, anyone living in the upstate areas of SC can be a customer of Protec Security.
- How do I get information about Protec Security?
Visit ProTec’s website at https://www.protecsecuritysystems.com/, or call Laurens Electric and they can create a work order to have someone from Protec Security get in contact with you.
- What is Power Saver Rewards?
It is a load control switch we attach to your heating/cooling unit or swimming pool pump. It cycles off during peak times of the day when everything may be running at one time. For more information visit the Power Saver Rewards website http://www.powersaverrewards.com/
Questions about your Bill? Call 1-800-942-3141 and have your member account number ready, or click here to email customer service.