We can help you guard against large fluctuations in your monthly electric bill without ever having to catch up at the end of the year.
The plan is called AveragePay and it is designed to keep your electric bill affordable every month of the year.
AveragePay makes your electric bill predictable by using a rolling average of your present month’s bill and eleven previous months’ usage plus your current balance. Because of the rolling average your monthly bill will change slightly every month but you will never have the large ups and downs that could cause you to get down and out.
With AveragePay , there’s never any sign-up fee, nor is there a monthly service charge. Your bill will show you the number of Kilowatt hours you use each month, but you will pay for the average usage for the most recent 12 months.
You must have been a Laurens Electric member at least a year to apply for AveragePay. If you have any questions about this special service, call us at 1-800-942-3141
Q: I have my bill; where do I find my account number?
A: Your account number is located in the top right hand corner of your bill.
Q: How do I register my account online?
A: To access your Laurens Electric account online you will need to follow a few simple steps to register.
- Simply go to our home page.
- Click the Pay Online option on the right sidebar of the page.
- The next screen will be the Login screen. You will see in small print, if you have not registered before, you will need to register now. Please click on Register.
- This will pull up the first step of the registration process.
- Enter your account number, statement ID number (you can find this in the upper right-hand corner on the detachable return-with-payment stub of any current or past billing statement) and e-mail address. Please use the e-mail address that you wish to use during the remainder of the registration process.
- Next you should receive the confirmation e-mail. This e-mail will be sent to you from Webmaster@laurenselectric.com. Some e-mail filters are set up to send junk mail directly to your trash or deleted folder. If you have not received your e-mail within five minutes you may want to check these folders. Sometimes our e-mail is mistakenly recognized as junk mail.
- Once you receive the e-mail you will be asked a few questions and at that time you will be able to set your password.
Once you have completed the registration process you will be able to access your account online.
Q: Where do I find my “Statement ID?”
A: Your statement ID number is in the upper right-hand corner on the detachable return-with-payment stub of any current or past billing statement
Q: What if I do not get the e-mail for account registration?
A: If you have not received the e-mail from firstname.lastname@example.org within a few minutes please check your junk mail or deleted items folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If the e-mail is in your junk mail or deleted items please open the e-mail and complete the steps.
Q: How long does the registration process take and when will I have access to my account?
A: The registration process is very quick. Once you have completed the steps you will have immediate access to your account.
Q: What if I can not remember my password?
A: If you have already registered and forgotten your password simply click on “Forgot your Password? Click here” Once you click on this option, you will be asked your e-mail address and Mother’s Maiden name. Once you have correctly entered this information you will be sent an e-mail with the password we have on file. If you have not received your e-mail within a few minutes please check your deleted items or junk mail folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If you get the e-mail and you still are unable to access your account online we will need to reset your log in information. Please contact Customer Service or send a Contact Support e-mail so that we can reset your information. Once your login information has been cleared, you will need to re-register your account. Please refer to “How do I register my account online.”
Q: What if I know my password and my e-mail address and I still can’t log on?
A: The system is case sensitive. Please try using all caps or lower case letters. If you still have problems, please click “Forgot your password.” You will need to enter in your e-mail address and Mother’s Maiden name. Your password will be e-mailed to you if the correct e-mail address is entered. This will help you determine if you have a problem with the actual e-mail address or password. If you are still having problems please contact customer service.
Q: What if I have changed my e-mail address?
A: If you have changed your e-mail address Customer Service will need to reset the log in information on your account. Once your information has been cleared, you will need to re-register your account. Please refer to “How do I register my account online.”
Q: I pay several different members’ accounts; will this create a problem?
A: No. This will not be a problem. However, you will need to use a separate e-mail address for each customer’s name. For security purposes, two member numbers cannot have the same e-mail address listed.
Q: Is my information safe? What type of security does LEC have for this site?
A: LEC uses secure socket layer software (SSL), the industry standard and among the best software available today for secure e-commerce transactions. SSL encrypts your information so that no one may access it while it travels the Internet.
Q: Do you accept credit card payments?
A: Yes, Laurens Electric Cooperative accepts American Express, Discover, Visa and MasterCard to pay bills over the phone, online or in the office.
Q: What options do I have for payment of my bill?
A: Laurens Electric Cooperative offers many different payment options. We offer payment online, over the phone with a debit/credit card, bank/credit card draft or you can make payment in one of our four offices. We understand the routine of everyday can be overwhelming so we want to make payment of your electric bill as simple as possible.
Q: Is there a charge for pay online/over the phone service?
A: No, Laurens Electric Cooperative wants to make paying your bill as easy and convenient as possible. We provide this service to our members free of charge.
Q: Will you keep my e-mail address and other personal information confidential?
Q: How is the amount of my LEC Statement determined?
A: Your electric meter measures how much electricity you use. Electricity is measured in kilowatt-hours (KWH). One KWH equals 1,000 watts of electricity used during one hour. You are billed for electricity by the number of Kilowatt hours you use.
Meeting the needs of our members has always been a top priority. That’s why we are always willing to be flexible to serve you better. One program that allows us to adjust to your needs is FlexPay.
It’s designed for members who rely on Social Security or disability income. If you receive a check from one of these agencies and get your power bill before your money arrives, we can change the due date to fit your schedule.
We will read your meter during the regularly scheduled time each month but you will get your bill before the end of the month. This will give you extra time before your bill is due.
To qualify for FlexPay, you must fill out a simple form. If you have any questions about this special service, call us at 1-800-942-3141.
Let us take the worry out of paying your electric bill. SimplePay is not only the easiest way to pay, it’s also the most convenient and it saves you from worrying about being late with your bill payment. With SimplePay, you have the security of knowing that your bill will always be paid on time. That’s because the bank automatically pays it for you!
How does it work?
Fill out a bank draft authorization form and sign it.
Attach a copy of a voided check. Bring it back to our office and let a customer service representative do the rest! Or, you can fax the copy to 864-683-5188 or scan and email to email@example.com. That’s all there is to it. Your bank will make your payments for you on time and on your due date each month you will still receive your bill that shows you when and for how much your account will be drafted.
Laurens Electric also offers Credit Card Draft, which works in much the same way. Contact customer service for details.
If you have any questions about your bill,you’ll have time to call before the payment due date. If you have any questions about this special service, call us at 1-800-942-3141.
Questions about your Bill? Call 1-800-942-3141 and have your member account number ready, or click here to email customer service.