Services & Programs

Applying for Service

If you would like to speak with someone in our Customer Service Department about starting service, please drop by or call toll-free 1-800-942-3141 or fill out our service request form.

When applying for service, it is helpful to have pertinent information ready BEFORE applying.

Such information includes:
Applicant’s Name
Mailing Address and Service Address
Daytime and Nighttime Phone Numbers
E-mail address (if applicable)
Place of Employment
Social Security Number of Applicant and Co-applicant
Location of Property
Meter Number (if available)
Landlord Name and Phone Number (if applicable)

 

Report Outage

If you experience a power outage and have already checked your main breaker, please call our toll free outage line at 1-866-9 RESTORE. If you make the call from a location at which the power is not off, please be prepared to key in the phone number of the location where the power is off, and leave any information which might help us find the problem faster.

To report an outage online, click here. Please note, we cannot guarantee immediate response to e-mails. For immediate service, please call Customer Service at 1-800-942-3141.

Please call if you experience a momentary power interruption even if the power comes back on immediately. If the problem persists, we will have a record of it and it can help us to ultimately find the cause of the problem.

At LEC, we utilize a highly sophisticated automated telephone answering system to handle outage calls. While we would prefer to answer calls personally, our customer base is large and it is not possible for us to staff the cooperative for emergencies 24 hours a day. This phone system allows us to process a high volume of calls, and helps our dispatchers focus restoration efforts on problems that will get the largest number of customer’s power back on. This system also allows us to call back and confirm when power has been restored to large numbers of customers.

Visit our Outage Center to view the outage map and to see our outage restoration plan and video.

 

Service Request

If you would like to speak with someone in our Customer Service Department about service of any kind, please drop by or call toll-free 1-800-942-3141 or fill out our contact form.

When calling to request for service of any kind, other than an initial connect, it is not just helpful, but more efficient to have pertinent information on hand, ready to supply to customer service representatives who will take your call.

Such information includes:
Name
Address
Phone number
Social Security number
Account number

Having this type of information ready BEFORE calling will help ensure your call is processed quickly and correctly.

Also, for information about your account, you may dial 1-800-942-3141 and choose automated account access, which will supply relevant information according to which options you choose using the keypad on your phone.

 

Disconnecting Service

If you would like to speak with someone in our Customer Service Department about disconnecting service, please drop by, call toll-free 1-800-942-3141 or complete the form below.

When disconnecting service, it is helpful to have pertinent information ready BEFORE applying.

Such information includes:
The account number from location to be disconnected
The service address to be disconnected, and in some cases, the meter number.

It is important to let the customer service representative handling your call know if there is more than one meter at the location to be disconnected. Also, you should inform the customer service representative if there are one or more security lights at the location to be disconnected.

The customer service representative may also ask you questions about the account to verify that it is the correct account, and that the person calling has the authority to make a change. The customer service representative will ask for a daytime telephone number for any type of transaction.

 

Disconnect Service form

  • This field is for validation purposes and should be left unchanged.

 

Payment & Billing Options

E-Bill

Laurens Electric Cooperative offers its members E-Bill notification via the Internet.

In addition to saving on postage and other related billing costs, Laurens Electric Cooperative’s E-Bill allows you to be proactive and help the environment by opting to receive the Email notification only and do away with the paper bill. However, you can receive both email notification and a paper bill if you desire.

You will receive the email notification the instant your account bills.  There is no waiting for the mail to pay your bill.  The notification email will have the account number, the amount of the bill and the due date.  It will also provide a link for you to pay and view your bill on our website if your account is registered.

Please complete the E-Bill Notification form – we need a valid email address.  It’s that simple.

E-Bill notification is just another way Laurens Electric Cooperative strives to make service more convenient for you.

Click here to complete the E-Bill Notification form

Average Pay

We can help you guard against large fluctuations in your monthly electric bill without ever having to catch up at the end of the year.

The plan is called AveragePay and it is designed to keep your electric bill affordable every month of the year.

AveragePay makes your electric bill predictable by using a rolling average of your present month’s bill and eleven previous months’ usage plus your current balance. Because of the rolling average your monthly bill will change slightly every month but you will never have the large ups and downs that could cause you to get down and out.

With AveragePay , there’s never any sign-up fee, nor is there a monthly service charge. Your bill will show you the number of Kilowatt hours you use each month, but you will pay for the average usage for the most recent 12 months.

You must have been a Laurens Electric member at least a year to apply for AveragePay. If you have any questions about this special service, call us at 1-800-942-3141.

Click here to apply for the Average Pay program

FlexPay

Meeting the needs of our members has always been a top priority. That’s why we are always willing to be flexible to serve you better. One program that allows us to adjust to your needs is FlexPay.

It’s designed for members who rely on Social Security or disability income. If you receive a check from one of these agencies and get your power bill before your money arrives, we can change the due date to fit your schedule.

We will read your meter during the regularly scheduled time each month but you will get your bill before the end of the month. This will give you extra time before your bill is due.

To qualify for FlexPay, you must fill out a simple form. If you have any questions about this special service, call us at 1-800-942-3141.

SimplePay

Let us take the worry out of paying your electric bill. SimplePay is not only the easiest way to pay, it’s also the most convenient and it saves you from worrying about being late with your bill payment. With SimplePay, you have the security of knowing that your bill will always be paid on time. That’s because the bank automatically pays it for you!

How does it work?
Fill out a bank draft authorization form and sign it. You can sign up online to have your credit card drafted by filling out the form below. Or to use your checking account, print a bank draft authorization form and sign it.

Bank Draft Authorization Form

Attach a copy of a voided check. Bring it back to our office and let a customer service representative do the rest! Or, you can fax the copy to 864-683-5188 or scan and email to customercare@laurenselectric.com.

That’s all there is to it. Your bank will make your payments for you on time and on your due date each month you will still receive your bill that shows you when and for how much your account will be drafted.

Laurens Electric also offers Credit Card Draft, which works in much the same way. Contact customer service for details.

If you have any questions about your bill, you’ll have time to call before the payment due date. If you have any questions about this special service, call us at 1-800-942-3141 or send an e-mail request.

Sign Up for Simple Pay

 

Bill Statement

Laurens Electric Cooperative, Inc. is very excited to inform you that we have redesigned the bill you receive from us each month. The improvements will make it easier for you to read and understand your bill.

To find out how to read your bill, click here.

 

Residential Energy Star Rate

The Residential Service Energy Star Schedule “RES” became available to Laurens Electric Cooperative members December 1, 2010.

There are two different charges within the rate; one for a standard residential service, and the other for all electric residential service.

The new Energy Star rate (RES) provides a separate energy efficiency rate for members with standard residential service (members with gas service). The requirements to qualify for the energy efficiency rate are set by Energy Star at energystar.gov, and will not require Laurens Electric to do an on-site visit to certify. Members must get a HERS (Home Energy Efficiency Rating System) certified contractor to certify that the home meets Energy Star requirements (a HERS rating of 85 or less).

LEC’s rate is attainable for customers with existing homes. All co-op members who have a HERS rating of 85 or less qualify regardless of an Energy Star label.

The average cost for a member to get a HERS certified rater to rate their home is the following:

New Home: $400 to $500
Existing Home: $600 to $800

If the home does not meet the HERS rating of 85 or less, the HERS rater will provide a list of things homeowners can do to reach a rating of 85.

Everything members need to know about qualifying for the Energy Star rate, including a list of HERS certified contractors is located at www.energystar.gov.

 

Renewable Energy

community_solar_laurens1

Solar communities are a group of solar panels kept at one location. They offer members a solar energy option. This means members get a credit on their bill for the solar energy generated without needing to have equipment attached to their home.

Learn More

Interconnection/Net Metering

If a member decides to purchase a renewable power system for their home, the process to interconnect that system with Laurens Electric is as follows: The member must agree to meet the Laurens Electric’s standards for interconnection.

Read More

Green Power

With the option of purchasing Green Power, Laurens Electric Cooperative, Inc. customers can now directly reduce the amount of greenhouse gas emitted into the atmosphere.

Read More

 

Special Needs Services

Laurens Electric Cooperative wants to ensure that members with special needs are adequately served and get the priority service they require. Members with medical conditions that depend on uninterrupted electric service may submit a request to the co-op, along with medical documentation. The certification form can be completed here, or you can call 1-800-942-3141 to request a form through the mail.

 

Report Electricity Theft

Did you know that according to industry standards, an estimated $248, 220 is lost each year to energy theft?

Didn’t realize that stealing energy was such a problem? Wouldn’t you rather have had that $248, 220 in the pockets of those of us who work hard to pay our bills? Since Laurens Electric Cooperative is member owned, that means that energy theft is costing you money as well. Covering energy theft drives up prices for everyone involved, except, of course, the thief.

LEC’s rates have not increased in over ten years, which is amazing considering that even a can of soda costs up to seventy-five cents these days. However, in order to remain this way, we must work together to put a stop to energy theft. Not only is it detrimental to keeping LEC’s rates down, but it is illegal under South Carolina Code 16-13-385 to tamper with your electric meter. Those who do so are not only exposing themselves to criminal charges, but to a very life threatening situation – electrical shock.

Do not cut the seal on your meter base for any reason. If you need the seal cut for access to the meter base, call us ahead of time to schedule someone to come out and help you. Even a licensed electrician must have a Lauren Electric Co-op Technician cut the seal on the electrical meter. The charge for unauthorized seal cutting is $50.00.

We have trained our Field Service Technicians to recognize the signs of meter tampering. Laurens Electric Cooperative has, and will continue to prosecute anyone who has tampered with their electric meter or tries to illegally reconnect their electric service. The charge for meter tampering is $150.00.

If you know or think you know of anyone stealing electricity, let us know by:

Submitting your report to Laurens Electric Cooperative online, or Calling us at 1-800-942-3141

Energy Theft Report Form

If you would like to speak with someone in our Customer Service Department about starting service, please drop by or call toll-free 1-800-942-3141 or complete the form below.

When applying for service, it is helpful to have pertinent information ready BEFORE applying.

Such information includes:
Applicant’s Name
Mailing Address and Service Address
Daytime and Nighttime Phone Numbers
E-mail address (if applicable)
Place of Employment
Social Security Number of Applicant and Co-applicant
Location of Property
Meter Number (if available)
Landlord Name and Phone Number (if applicable)

 

Co-op Connections Card


You benefit from Co-op Connections®! Laurens Electric Cooperative, a Touchstone Energy® cooperative, is proud to be an integral part of the communities we serve. That’s why we’re participating in Co-op Connections, a new program that helps you receive discounts on products and services from participating local and national businesses.

FREE to all members Each member of our co-op receives the Co-op Connections card free. There’s no signup. No annual fees. You get your Co-op Connections card simply because you’re a member of Laurens Electric Co-op.

Valuable discounts

  • Look for the Co-op Connections stickers in windows at local businesses.
  • Show your Co-op Connections card and get valuable discounts from these participating businesses.
  • Your card also entitles you to substantial pharmacy discounts nationwide!
  • Watch for updates on our Web site.

Visit a complete list of local, regional and national participants at www.connections.coop

 

Right of Way Program

Laurens Electric Cooperative (LEC) proactively engages in a system-wide right-of-way maintenance program to provide safe and reliable electric service to its members – all day, every day.

We provide electric services with over 5,500 miles of power lines to more than 53,000 members within 1,400 square miles of Upstate South Carolina, making LEC the fourth largest cooperative by number of members in South Carolina. Providing cost efficient and reliable electric service to our members is challenging because the terrain varies and is covered with many fast growing species of trees. Our well-managed right-of-way maintenance program helps LEC provide its members with safe and reliable electric services.

While trees add to the beauty of our communities, they are also responsible for costly property damage as well as dangerous and inconvenient power outages. In fact, tree failure is by far the leading cause of outages. A tree that grows into electrical conductors presents a potential hazard to you and others if it becomes energized when contacting a power line. The right-of-way program is a critical part of your everyday reliable electric service and is a critical part of our business, but most importantly, it is a critical part of your safety – for your family, friends and neighbors.

What is Right-of-Way?

In the strict sense of the word, right-of-way refers to the land on which infrastructure is built. Infrastructure could be anything from a highway, airport or power lines. Projects such as power lines, pipelines or telephone facilities all require right-of-way.

LEC uses right-of-way to build and maintain power lines. We maintain right-of-way areas by controlling brush and tree re-growth in all easement areas. Right-of-way is usually on private land and is obtained by an agreement with the current landowner when new poles and wires are installed. LEC doesn’t own the private land, but is legally granted the right by the landowner to maintain brush and tree re-growth.

Why LEC needs right-of-way?

Laurens Electric has a legal obligation to provide safe and reliable electric service to our members. This obligation could not be met without a commitment to an effective right-of-way program.

With the vast size of LEC’s service area and its diverse terrain, a well maintained right-of-way program is a critical part of our everyday functions. It is important to have clearance between trees, brush and power lines and poles, so your power stays on. If the power does go out, a maintained right-of-way helps our line crews spot the cause of an outage so they can get your power back on more quickly. Thick brush and trees in easement areas limits access and cuts efficiency and safety for line crews. Before crews can fix a power outage, they need to drive or walk every piece of line before turning on the power or it could be harmful or even fatal to a line worker or yourself. If line crews can’t access the lines because of poor right-of-way, the member is more likely to be without power for a longer period of time and more often.

About LEC’s right-of-way program

Right-of-way maintenance is accomplished through side trimming and removing trees and limbs, bush hogging underbrush to allow access, and the use of environmentally friendly herbicides. Urban areas are maintained utilizing a two-year cycle and rural areas are on a four-year cycle. LEC spends nearly $1 Million dollars a year trimming, treating, and clearing right-of-way.

Our right-of-way clearance is 20 feet on each side of the power line. If trimming needs to be done the tree should be left in a healthy state, with some aesthetic value. If this cannot be accomplished, we may opt to remove the tree if it is cost effective rather than create an eyesore and future problems. A danger tree is one that is partially dead, shows sign of rot, or has insect infestation, cankers, eroded root systems, conifers with brown needles, or is a deciduous tree that will no longer leaf out and clearly will cause damage to a Laurens Electric power line that can create an unsafe condition.

Our crews pay special attention when evaluating the line clearance before trimming or removing a tree. The National Electric Safety Code requires us to follow a certain amount of clearance around wires and trees. This can depend on voltage, the tree’s growth rate and other characteristics, and the re-clearing cycle – how frequently it will need to be re-cleared. In cases where we’ve encountered large established trees on right-of-way, we have found that the removal of limbs helps to redirect the future re-growth away from the wires, thereby eliminating the need to remove the entire tree. This also keeps maintenance costs to a minimum while helping to insure that the tree won’t need drastic trimming in the future.

After re-clearing, brush and re-growth is maintained with an environmentally friendly herbicide treatment, which encourages slow re-growth. The herbicides that are used are varieties which can be purchased over the counter by private land owners. The products are used in accordance with label instructions and the Environmental Protection Agency (EPA). Our personnel must carry current herbicide labels and material safety data sheets, as is required by law. We control all species of woody brush and trees, except for berry bushes and small growing flowering plants.

Member and landowner notification

Members of Laurens Electric and landowners are notified before crews begin working on a section of scheduled right-of-way by mail.

Although LEC can legally maintain easement areas without any prior notification, we feel it is a customer courtesy to inform the property owner again with an easement maintenance notice. If members or landowners have any questions about right-of-way maintenance in their area, we encourage them to contact the general foreman listed at the bottom of the notice.

Reporting a tree problem

There are ways to report a tree problem. In emergency situations for example, when a tree is leaning on a power line, etc. please contact LEC directly at 866-9RESTORE.

The emergency situation will be handled as soon as possible. The non-emergency situation often needs to be scheduled and we will try to handle the situation as soon as possible. Whether the non-emergency situation can be handled immediately depends on available crews and whether the call is received during their busiest right-of-way season, which is generally in the spring until late summer. To report a non-emergency situation, please call LEC at 800-942-3141 or send an e-mail.

 

Call Before You Dig

South Carolina law requires a 72 hour notice (three working days) before you excavate. Why? In order to reduce and/or prevent dig-ins. A dig-in can cause death or injury, damage to public or private property, and loss or interruption of services.

Having lines located before you dig can save you:

  • Costly repairs to damaged pipes, lines, etc.
  • Delays in construction
  • Wasted crew time
  • Personal injury or property damage

The Palmetto Utility Protection Service, Inc., or PUPS, is a corporation formed and funded by participating utility companies hoping to improve community and job safety, and promote improved service through damage reduction to utilities.

PUPS is a computerized notification center which establishes a computer link between those who dig underground and those who operate underground facilities. PUPS is also FREE.

The phone number to call is 1-888-721-7877, or click on the link to go to the PUPS Website.

You will be required to provide the following information:

  • Telephone number
  • Name of caller
  • County and city
  • Address or job location
  • Start date and time
  • Type of work
  • Contractor
  • Contractor Address

 

FAQ’s

White Board video series

This series of videos help answer some of your most commonly asked questions. Be sure to check back as we add more videos.

Q: I have my bill; where do I find my account number?

A: Your account number is located in the top right hand corner of your bill.

Q: How do I register my account online?

A: To access your Laurens Electric account online you will need to follow a few simple steps to register.

  1. Simply click here to go to the Login screen.
  2. You will see in small print, if you have not registered before, you will need to register now. Please click on Register.
  3. This will pull up the first step of the registration process.
  4. Enter your account number, statement ID number (you can find this in the upper right-hand corner on the detachable return-with-payment stub of any current or past billing statement) and e-mail address. Please use the e-mail address that you wish to use during the remainder of the registration process.
  5. Next you should receive the confirmation e-mail. This e-mail will be sent to you from Webmaster@laurenselectric.com. Some e-mail filters are set up to send junk mail directly to your trash or deleted folder. If you have not received your e-mail within five minutes you may want to check these folders. Sometimes our e-mail is mistakenly recognized as junk mail.
  6. Once you receive the e-mail you will be asked a few questions and at that time you will be able to set your password.

Once you have completed the registration process you will be able to access your account online.

Q: Where do I find my “Statement ID?”

A: Your statement ID number is in the upper right-hand corner on the detachable return-with-payment stub of any current or past billing statement

Q: What if I do not get the e-mail for account registration?

A: If you have not received the e-mail from customercare@laurenselectric.com within a few minutes please check your junk mail or deleted items folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If the e-mail is in your junk mail or deleted items please open the e-mail and complete the steps.

Q: How long does the registration process take and when will I have access to my account?

A: The registration process is very quick. Once you have completed the steps you will have immediate access to your account.

Q: What if I can not remember my password?

A: If you have already registered and forgotten your password simply click on “Forgot your Password? Click here” Once you click on this option, you will be asked your e-mail address and Mother’s Maiden name. Once you have correctly entered this information you will be sent an e-mail with the password we have on file. If you have not received your e-mail within a few minutes please check your deleted items or junk mail folder. Several e-mail carriers recognize our e-mail address as spam and automatically delete the e-mail. If you get the e-mail and you still are unable to access your account online we will need to reset your log in information. Please contact Customer Service or send a Contact Support e-mail so that we can reset your information. Once your login information has been cleared, you will need to re-register your account. Please refer to “How do I register my account online.”

Q: What if I know my password and my e-mail address and I still can’t log on?

A: The system is case sensitive. Please try using all caps or lower case letters. If you still have problems, please click “Forgot your password.” You will need to enter in your e-mail address and Mother’s Maiden name. Your password will be e-mailed to you if the correct e-mail address is entered. This will help you determine if you have a problem with the actual e-mail address or password. If you are still having problems please contact customer service.

Q: What if I have changed my e-mail address?

A: If you have changed your e-mail address Customer Service will need to reset the log in information on your account. Once your information has been cleared, you will need to re-register your account. Please refer to “How do I register my account online.”

Q: I pay several different members’ accounts; will this create a problem?

A: No. This will not be a problem. However, you will need to use a separate e-mail address for each customer’s name. For security purposes, two member numbers cannot have the same e-mail address listed.

Q: Is my information safe? What type of security does LEC have for this site?

A: LEC uses secure socket layer software (SSL), the industry standard and among the best software available today for secure e-commerce transactions. SSL encrypts your information so that no one may access it while it travels the Internet.

Q: Do you accept credit card payments?

A: Yes, Laurens Electric Cooperative accepts American Express, Discover, Visa and MasterCard to pay bills over the phone, online or in the office.

Q: What options do I have for payment of my bill?

A: Laurens Electric Cooperative offers many different payment options. We offer payment online, over the phone with a debit/credit card, bank/credit card draft or you can make payment in one of our four offices. We understand the routine of everyday can be overwhelming so we want to make payment of your electric bill as simple as possible.

Q: Is there a charge for pay online/over the phone service?

A: No, Laurens Electric Cooperative wants to make paying your bill as easy and convenient as possible. We provide this service to our members free of charge.

Q: Will you keep my e-mail address and other personal information confidential?

A: Yes. Protecting your privacy and the confidentiality of our member’s information is extremely important to us. See our Privacy Policy for further details.

Q: How is the amount of my LEC Statement determined?

A: Your electric meter measures how much electricity you use. Electricity is measured in kilowatt-hours (KWH). One KWH equals 1,000 watts of electricity used during one hour. You are billed for electricity by the number of Kilowatt hours you use.

 

Home Rewards Program

Receive cash back through our Home Rewards Program!

Cash back, improved comfort and lower energy bills…. Now those are rewards you can appreciate. Through our Home Rewards program, residential members receive cash back for making energy-efficiency improvements to their homes.

What is the Home Rewards Program?house

Home Rewards gives you cash back to help you save money on your energy bills, make your home more comfortable and more energy efficient. These incentives help offset the cost of improvements.

Who qualifies for these incentives?

Residential members of Laurens Electric Cooperative who live in single-family homes. Multi-family homes, condominiums and apartments are not eligible.

Which energy-efficient improvements qualify?

Upgrade HVAC:

An incentive of $225 is earned by upgrading to a high-efficiency HVAC unit. The new unit must meet minimum requirements and be installed by a licensed S.C. mechanical contractor.

HVAC Rewards funds have been depleted for 2016.

Sealing and Insulating Ductwork:

An incentive of $200 is earned by improving the energy-efficiency of your heating and cooling system’s ductwork. Eligibility requirements must be met and contractors performing the work must be certified by the Building Performance Institute (BPI) or the North American Technician Excellence (NATE) organization.

Increasing Attic Insulation:

An incentive of $300 is earned by improving the energy-efficiency on your attic by sealing and increasing insulation. Eligibility requirements must be met and contractors performing the work must be certified by the Building Performance Institute (BPI) or the North American Technician Excellence (NATE) organization.

Installing a Dual-fuel Heat Pump:

An incentive of $500 is earned by installing a dual-fuel heat pump. The new unit must meet minimum requirements and be installed by a licensed S.C. mechanical contractor.

How do I get started?

Download a rebate application or call (800) 942-3141 for more information. Once your improvements are complete, you’ll have 30 days to submit your rebate application along with documentation that requirements were met.

Get started!house-large

Download your rebate application today!